are located at 6400 Dutchman's Parkway, Suite #15
Louisville, Kentucky, 40205
am to 5:00 pm
9:00 am to 12 noon
9:30 to 11:30am (Mon-Sat)
1:30 to 4:30 pm (Mon-Fri)
a doctor is not on the premises, we cannot give any injections
(allergy or immunizations). If you arrive after shot hours, we will not be
able to give injections due to required waiting periods.
(502) 897-5798 FAX
(We do not have voice mail or automated messaging)
Please try to call us during regular office
hours if at all possible. Our staff is available to make
appointments, refill prescriptions, and answer some questions during these
After hours service is available. Call our emergency line to reach the
service after 5 pm. You will be able to speak immediately with a nurse.
If that nurse is at all unsure how to address your problem they will call
and speak with the physician on call. We do share call with other offices,
but the basic idea is that a pediatrician is available 24
hours a day!
For insurance or billing
You may also stop by
and ask to speak to Susie at the completion of your visit, or during
at the time of service. We accept cash, checks, Visa, MasterCard,
Discover and American Express. (There is a $30 fee for any returned
check.) Please have our insurance card and picture ID with you. If
you have new insurance please inform us of the change and the effective
There is a $25 fee
for an appointment not kept or cancelled without at least 24 hour
notice. There is a $10.00 fee for appointments made the same day
that are not kept or cancelled within a reasonable time frame. We
try hard to see every child with illness the same day and can not do that
if times are unavailable because appointments are not cancelled with
enough time to allow us to give them to other children.
If you require
duplicate immunization certificates or school forms, there is a $5.00 fee
for filling them out. Other forms (FMLA etc.) will be filled out for
a charge of $10.00. The doctors will be happy to do this for you,
but due to their extensive nature will require extra time to complete
patients by appointment only so that we may provide you with the best
possible service. Walk ins are the exception and not the rule and
will only be accommodated when openings in the schedule allow. In
order to assure that all patients have adequate time with the doctor we
ask that you inform us if you have multiple issues you wish to be
addressed. This allows us to try to schedule appropriate time. We
can not always address all issues in one visit but it helps if you let us
know at the time you schedule the appointment. We try to accommodate
all of our patients and remain on time, but sometimes the severity of an
illness is unanticipated and extra time is required. If this
situation pertained to your child we would give him or her the extra time
he or she needed as well.
If a patient
is 15 minutes or more late for an appointment you may be asked to
reschedule depending on how the physician schedule is running.
Sometimes we may be able to work you back into the schedule but there
could be a wait.
All prescriptions and
authorizations for renewals should be requested during normal business
hours. If your pharmacy needs authorization for refills, this is now
done by fax. Even if you do not have any refills left, still call
the pharmacy and they will fax a refill order to us. (This does not
include antibiotics or scheduled drugs such as codeine, Adderall, Concerta)
Some insurances allow for mail in
prescriptions (3 months at a time). If this is an option for
you, please indicate the need for a 3 month prescription when you call in,
but also remember that it takes 1-2 weeks to get these returned by mail. If
you need a temporary script to fill until the mail order arrives, you must
also let us know that when you call. Please try to call 3-4 days
in advance of needing any prescription for best service!
We WILL NOT routinely prescribe
antibiotics, eye drops,
controlled substances or potent medications of any kind without seeing
your child first. This is in the best interest of your child, not
something we do to inconvenience you in any way. Some drugs require
a special written prescription, and CANNOT be called in by phone.
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Information on this site is provided
for the benefit of prospective and current patients of Springs Pediatrics. It
should not be used to replace regular health care visits or discourage phone
calls to our office. Please consult a health care professional in person
with questions or concerns about your health care needs.